FAQ

We ship through USPS, FedEx, and UPS to ensure that deliveries arrive safe, sound and within a few short business days (3-6 depending on country/zone)

Fine art print orders take up to 14 business days to process with us. Canvas prints take 3 weeks to process and originals take 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!

We strive to ship orders as quickly as possible but please note that on occasion, there may be delays in dispatching if artwork is going viral. My team is small and very hardworking and are doing everything they can to make sure you get your artwork as soon as possible. 

Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you updates when they occur.

Many lovely collectors ask for special things at the checkout, such as signatures, extras and hand written notes from me. While this is wonderful and I would love to do so, requests will be noted, but cannot be guaranteed. This does not include requests to speed up dispatching times as we do not bump people ahead of the rest.

Due to the nature of our packaging process, we are unable to make an exchange of products after checkout, so be sure to choose your perfect piece with care! A change of shipping address cannot be guaranteed after 24 hours the purchase has been made.

If you have a query about your purchase, please be sure to submit a form through the contact page. The contact page is to keep everything nice and simple for me and my team, so we can get back to you as soon as possible.

Please only use the contact page or the email address you may find on this website or social media. Otherwise, we are unable to guarantee a response.

To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition printsand canvas prints will not come with a certificate of authenticity.

Open edition prints do not arrive hand-signed. The original signature is printed on the fine art print along with the rest of the artwork but will never be available hand-signed.

I am currently accepting limited commission proposals to focus on my own creative flow and allow pieces to evolve naturally. Please see the Commissions tab for more information.

Your order confirmation and invoice is delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your spam folder.

Paper invoices are rolled with a sticker on top of protected prints are for our processing records. Sometimes collectors can tear the invoice during the unboxing process, but not to worry! You have a digital invoice in your order confirmation for your recording convenience.

We would be honoured to work with your charity event! Please email us through the contact page or pop a message to lapajaritastudios@gmail.com‍, within your pitch, please include the aim of the organisation and the selected event with deadlines for artwork completion, delivery and showcase day. We will get in touch with you as soon as possible to arrange a Zoom meeting and dive into the details! Please note that a shipment fee for the artwork will be required.

Visit our contact page or email the studio at lapajaritastudios@gmail.com for more information. Please include deadlines and if the company you represent would like to purchase full or partial rights to the work upon completion.